Privacy Policy

Last updated: August 22, 2026

Synergy Media Labs ("we", "us", "our") provides residential and commercial solar energy solutions. This policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

Contact information: name, mailing address, email address, and phone number (including mobile number). Property and service information: utility provider, average electric bill, roof type, homeownership status, appointment and installation details. Communications: records of calls, text messages, and emails between you and us. Website data: basic technical data such as IP address and pages visited.

How We Use Your Information

To schedule, confirm, and perform solar consultations and installations; to provide customer service and post-installation follow-up; to send service updates and information about our customer referral program; and to meet legal, tax, and regulatory obligations.

SMS / Text Messaging

If you provide your mobile number and consent to receive text messages, we may send you service updates, appointment notifications, quality follow-up, and information about our customer referral program. Message frequency varies. Message and data rates may apply. You may reply STOP at any time to opt out, or HELP for assistance. Consent to receive text messages is not a condition of any purchase.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Sharing of Information

We do not sell your personal information. We share information only with service providers who perform work on our behalf (for example, installation partners and scheduling or communication platforms), bound by confidentiality obligations, and with legal or regulatory authorities when required by law.

Data Retention and Security

We retain personal information only as long as necessary for the purposes described above or as required by law, and we use reasonable administrative, technical, and physical safeguards to protect it.

Your Choices and Rights

You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing communications at any time. To make a request, contact us using the details below.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect their personal information.

Synergy Media Labs

Email: support@sml321.com

Phone: (516) 716-1689

Website: www.sml321.com